Effective October 14, 2026. This policy explains the SMS privacy and messaging terms of Integrity Tech Partners (ITP). It supplements our general Privacy Policy.
Support-Related Text Messages
Integrity Tech Partners uses business-number SMS messaging for customer helpdesk and service-related communications. Our support team may send or respond to texts about an existing support request when a customer cannot speak by phone, when texting is more convenient, or when a brief troubleshooting or scheduling update is useful. Messages may include troubleshooting questions, appointment coordination, status updates, and follow-up on an active service issue. We do not use business-number SMS for promotional or marketing campaigns.
How Support Texting Works
Customers may initiate a text conversation with an ITP business number, or our helpdesk may offer to communicate by text during an existing support interaction. We send support-related texts when appropriate to the customer’s request or communication preferences and obtain consent where required. We do not automatically enroll customers in recurring marketing or promotional messages. To reach the helpdesk without texting, email help@integritytp.com or call 616-600-4301.
Information We May Process
For support-related texts, we may process phone numbers, message contents, dates and times, and technical delivery information. We use this information to respond, provide requested support, maintain appropriate records, and comply with applicable requirements.
Mobile Information and Privacy
Mobile information, text messaging originator opt-in data, and consent are not shared with third parties or affiliates for their marketing or promotional purposes. Service providers may process information as needed to deliver or support communications on our behalf. We use reasonable safeguards and retain records as needed for operational, security, and legal purposes.
Consent and Message Frequency
SMS communications are limited to customer support and service matters. Message frequency varies with the nature and duration of the support issue; there is no fixed schedule. We seek any consent required for the type of communication, and consent to receive texts is not a condition of purchase.
Opt-Out and Help
If you receive a text from an ITP business number, reply STOP to opt out or HELP for assistance, where supported by the messaging service. You may also call 616-600-4300 or email sales@integritytp.com. We will honor applicable opt-out requests. You may receive a confirmation of your opt-out.
Charges and Delivery
Message and data rates may apply according to your mobile carrier and plan. Message delivery is not guaranteed and depends on network and carrier availability.
Contact
Integrity Tech Partners, West Michigan. Phone: 616-600-4300. Email: sales@integritytp.com.